Except as otherwise expressly agreed, Vietbird Travel and its clients agree that the terms and conditions for the services rendered by our company, whether on an individual or on a tour basis, shall be governed by the Terms and Conditions set out bellow and that the said Terms and Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Vietbird Travel and its Clients.

Reservation and Confirmation
Reservations should be made via our online Request Form and sent it directly to Vietbird Travel's office in Hanoi.  Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested. The rest of the payment for the total tour or business service package should be paid to Vietbird Travel at least 14 days prior to clients’ arrival. Failure to comply may result in cancellation of the Client’s bookings without any refund of sums already paid to Vietbird Travel by the Client. Client may choose to pay the full price rather than a deposit, thereby avoiding a second transfer fee.

Cancellation
Vietbird Travel reserves the right to levy cancellation fees when such charges are levied by suppliers, hotels, carriers, restaurants or any other contractors. Charges may also be levied at the sole discretion of Vietbird Travel for planning, consulting and ancillary expenses etc. Cancellation charges would be effective from the date Vietbird Travel receives Client’s cancellation notice in writing and would be applied as follows:

•  From 21 working days prior to arrival date: 50% of total tour/service cost. 
•  From 9 working days prior to arrival date: 70% of total tour/service cost. 
•  From 72 hours to arrival or no show: NO REFUND

There will be NO REFUNDS given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. 

Payment
Payment can be made by cash, credit card or telegraphic transfer. Except for cash payment, a service charge may apply. Any bank charges levied by the sending bank relating to transfers to Vietbird Travel must be paid by the Client. A surcharge of 3% will be applied to payment by credit cards. Service vouchers will be issued one week before the departure date.

If you wish to pay by credit card, please download Credit card authorization letter and fax the completed form to 84-4-763 2558
We accept: VISA, MASTER.

If you wish to pay by telegraphic, please transfer your payments to:
Account owner:
USD account number:
Bank:
Swift Code: 

We will make your booking and send you a confirmation within 3 working days once your payment has been processed.

Insurance
Clients are highly recommended to obtain personal travel insurance on their own since Vietbird Travel will not be liable for any accidents, illnesses, thefts or losses occurring during their holidays. See Liability clause for detailed information.

Liability
Vietbird Travel is committed to provide the Services to the best of its capacity and upon the satisfaction of the Client. However, acting only as an intermediary between its clients and airlines, hotels, transport operators and other contractors, Vietbird Travel shall in no event be liable to its Client for any accidents, loss, injury, damage, death, delay as a result of any circumstances not attributable to the negligence of willful default of Vietbird Travel including any act or event beyond the control of Vietbird Travel and its contractors. Vietbird Travel shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action, unrest, strikes, acts of war or other force majeure. 
Vietbird Travel also reserves the right to to adjust the itinerary or to substitute hotels or to cancel a tour prior to departure in the best interest of its clients with or without prior notice.

Claims
All disputes, claims and litigation regarding the services will first be settled by way of negotiations and mutual understanding. In the event such negotiations and mutual understanding fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the services.

Vietbird Travel reserves the right to amend or alter any of the above terms and conditions from time to time.